Consignment Policy

Last updated: 8th October 2025

This Consignment Agreement (“Agreement”) sets forth the terms and conditions between Dunbai International Ltd, doing business as Bunboo London (“Bunboo”, “we”, “us”, or “our”), and the Consignor (“you”, “your”).

By submitting items for consignment, you acknowledge and agree to be bound by the following terms.



Section 1 - Parties and Scope

Bunboo is a luxury resale and consignment platform operated by Dunbai International Ltd (Company No. 11106233, VAT No. GB336982758), registered at 2 Murdock Road, Bicester, Oxfordshire OX26 4PP, with a principal business address at 18 Woodstock Street, London, W1C 2AL, United Kingdom.

This Agreement governs all items consigned, authenticated, listed, and sold through Bunboo.



Section 2 - Definitions

For the purposes of this Agreement:

  • “Consignor” means any individual or entity who entrusts items to Bunboo for resale.
  • “Item(s)” refers to goods submitted to Bunboo for authentication and sale.
  • “Sale Price” means the final amount paid by the buyer, inclusive of VAT if applicable.
  • “Commission” means the fee retained by Bunboo for consignment and marketing services.
  • “Payout” means the net proceeds payable to the Consignor after all deductions.
  • “Term” refers to the 180-day standard consignment period.



Section 3 - Authentication and Acceptance

All consigned items must undergo Bunboo’s dual authentication process, which includes:

  1. Entrupy AI authentication, and
  2. Bunboo’s in-house expert inspection evaluating material, craftsmanship, and brand standards.

If an item fails authentication, it will be classified as counterfeit or non-compliant. Administrative fees apply as follows:

  • £50 per non-Hermès item
  • £200 per Hermès item

Bunboo reserves the right to retain any unauthenticated item until all outstanding fees are paid.

Authentication results are final and binding and Bunboo is not required to disclose the detailed rationale.



Section 4 - Consignment Process

Upon submission, Bunboo will assess eligibility based on product information and images.

Items that do not meet quality or documentation standards may be declined.

For accepted items:

  • An initial quotation will be provided within 48 hours.
  • The Consignor must confirm acceptance within three (3) calendar days.
  • Items must be shipped within seven (7) business days to Bunboo’s London boutique (18 Woodstock Street, W1C 2AL), including tracking details.

After receipt and verification, Bunboo will complete authentication and issue a final quotation and certificate within five (5) business days.

If approved, the item will be listed on Bunboo’s website and partner platforms.



Section 5 - Pricing and Listing

Item pricing is determined by Bunboo based on market trends, item condition, packaging completeness, and buyer demand.

Bunboo may adjust prices at its discretion to reflect current market conditions or promotional campaigns.

Approved items are listed within five (5) business days following authentication.



Section 6 - Consignment Period

The standard consignment period (“Term”) is 180 days from the listing date.

During this period, items cannot be withdrawn for any reason.

Upon expiry, Bunboo may:

a. Continue listing the item,

b. Adjust its sale price, or

c. Notify the Consignor to collect or arrange a return.

Requests to withdraw items within the Term will incur handling fees of:

  • £50 per non-Hermès item
  • £200 per Hermès item

Bunboo reserves the right to withhold items until all fees have been paid.



Section 7 - Commission and Fees

Bunboo applies a confidential commission structure based on client type and item category.

The applicable rate will be communicated prior to listing.

Standard deductions include:

  • VAT (20%) on the commission,
  • Platform transaction fees, and
  • Shipping or handling costs arranged by Bunboo.

All applicable deductions will be detailed in the final payout statement.



Section 8 - Sales and Payouts

After an item is sold and the three-day buyer return period has expired, Bunboo will remit payment within seven (7) business days.

Payments are made via bank transfer in GBP to the Consignor’s registered account.

An electronic invoice will be issued within one (1) business day of transaction completion.

The Consignor acknowledges that payout amounts represent the net proceeds after all deductions.



Section 9 - Withdrawal, Delisting, and Unsold Items

The Consignor may not withdraw or modify any item or listing during the active consignment term.

In exceptional circumstances, Bunboo may, at its sole discretion, approve a withdrawal request, which will incur an administrative fee of £50 per non-Hermès item or £200 per Hermès item.

Administrative fees are subject to VAT and will be invoiced accordingly by Bunboo at the time of charge.

Once a buyer’s deposit has been received, the sale is considered binding and irreversible, and the item cannot be withdrawn or modified under any circumstance.

If an item remains unsold after one hundred and eighty (180) days, Bunboo will contact the Consignor to decide whether to:

a. Extend the consignment period,

b. Adjust the selling price, or

c. Arrange for return of the item.

If no response is received within three (3) business days, the item will be deemed abandoned and handled at Bunboo’s discretion, which may include continued listing, price reduction, or disposal in accordance with company policy.



Section 9 - Insurance and Liability

While stored at Bunboo’s London boutique, all authenticated items are insured up to their appraised resale value.

Bunboo is not liable for damage or loss caused by third-party couriers, force majeure, or indirect financial loss.

Ownership of the item remains with the Consignor until the sale is complete.



Section 10 - Exclusivity and Representation

During the consignment period, the Consignor may not list or sell the same item on any other platform.

The Consignor represents and warrants that all items submitted to Bunboo are genuine, lawfully owned, and free of third-party claims.

In cases of counterfeit or infringement, the Consignor shall bear full legal and financial responsibility.



Section 1 1 - Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

All disputes shall first be addressed through good-faith negotiation prior to legal action.



Section 12 - Contact

For all consignment-related enquiries, please contact:

info@bunboo.com

18 Woodstock Street, London, W1C 2AL, United Kingdom

ask us anything

frequently asked questions

What items can I consign with Bunboo?

Bunboo accepts authentic luxury items from globally recognised designer brands, including Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Celine, Balenciaga, Rolex, Cartier, and more.

We welcome handbags, small leather goods, accessories, apparel, footwear, and selected fine jewellery or watches, provided they are in excellent or good pre-owned condition with original packaging or proof of authenticity when available.

Each submission is carefully reviewed by our curation and authentication team to ensure that it meets Bunboo’s quality and brand standards.

How do I start the consignment process?

Our consignment process is designed to be simple and transparent, ensuring your item’s journey from submission to sale is handled with care.

1. Submit Inquiry
Start by submitting your item details and clear photos via our Consignment Portal or email info@bunboo.com.
Our curation team will review your submission and send an initial quotation within 48 hours.

2. Ship Product
Once you confirm the quotation, ship your item to our London boutique (18 Woodstock Street, W1C 2AL) within 7 business days, including proof of tracking.
If arranged by Bunboo, shipping fees will be deducted from your payout.

3. Verify and List
Your item will undergo dual authentication - AI verification through Entrupy and expert inspection by Bunboo’s in-house specialists.
Once approved, it will be listed across Bunboo’s website and partner sales channels within 3-5 business days.

4. Receive Payment
After your item is sold and the 3-day buyer return period has passed, payouts are issued within 7 business days via bank transfer, accompanied by an electronic invoice.

What commission does Bunboo charge?

Bunboo maintains a bespoke commission structure tailored to each consignor’s profile and item category.
New consignors enjoy preferential introductory terms, while returning partners benefit from personalised loyalty rates.
Final commission details are confirmed individually prior to listing.

When will I receive my payout after the item sells?

Payments are issued within 7 business days after the buyer’s return period has passed.
All payouts are made in GBP via bank transfer, and an electronic invoice will be issued within one (1) business day after payment.

What fees are deducted from my payout?

Your payout reflects the net proceeds after the following deductions:

  • Commission (inclusive of 20% VAT);
  • Platform transaction fees; and
  • Shipping or handling costs, if arranged by Bunboo.

All deductions are itemised in your final payout statement.

How does Bunboo authenticate my item?

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How long will my item stay listed?

The standard consignment period is 180 days from the date your item is first listed for sale.

During this time, Bunboo holds exclusive rights to display and market the item on its platform and affiliated sales channels.

What happens if my item doesn’t sell after 180 days?

When the 180-day consignment period ends, Bunboo will contact you to decide whether to:
a. Extend the consignment term;
b. Adjust the price
; or
c. Arrange a return of your item.

If you do not respond within 3 business days, Bunboo may proceed at its discretion - continuing the listing, adjusting the price, or returning the item.

Can I withdraw my item during the consignment period?

Once the consignment agreement is signed, itemscannot be withdrawn or recalled during the 180-day term, except under exceptional circumstances and with Bunboo’s written approval.

Approved withdrawals are subject to administrative fees of£50 (non-Hermès)or£200 (Hermès)per item.

Are my items insured while in Bunboo’s care?

Yes. All authenticated items stored at Bunboo’s London boutique are insured up to their appraised resale value throughout the consignment period.
Bunboo, however, is not responsible for loss or delay caused by third-party couriers or force majeure events.

Does Bunboo accept international consignments?

Currently, Bunboo primarily accepts UK-based consignments.
International submissions may be considered on a case-by-case basis, subject to additional verification and shipping requirements.
Please contactinfo@bunboo.comfor further assistance.