Frequently Asked Questions
Bunboo London is a Mayfair based luxury resale and consignment boutique specialising in Hermès, Chanel, Louis Vuitton, Rolex, and other iconic maisons.
We curate new and pre loved luxury handbags, watches, and accessories with a focus on authenticity, discretion, and longevity. Each piece is carefully selected and presented with respect for craft and material.
All items sold through Bunboo are authenticated using Entrupy AI technology alongside expert manual verification by our in house team. Only pieces that meet our strict standards are offered for sale.
Bunboo is designed as a quiet, considered space. A place where luxury moves at a slower rhythm, objects are treated with care, and buying and selling feels personal, calm, and intentional.
Yes. Every item sold through Bunboo is fully authenticated before it is listed for sale.
We use Entrupy AI authentication technology alongside expert manual inspection by our in house specialists. This dual process allows us to verify materials, craftsmanship, serial details, and brand specific markers with precision.
Only items that pass our authentication and quality standards are offered. This applies to Hermès, Chanel, Louis Vuitton, Rolex, and all luxury pieces we curate.
Authentication is central to Bunboo. It protects our clients and respects the integrity of the objects we work with.
Bunboo offers both pre-loved and brand-new luxury pieces.
Our selection includes carefully sourced pre-owned items as well as new, unused pieces, including full-set Hermès, Chanel, Louis Vuitton, and Rolex items. Each listing clearly states the condition, age, and completeness of the item, supported by detailed descriptions and photographs.
This allows you to shop with clarity and confidence, whether you are looking for a pristine new piece or a pre-loved item with history and character.
We accept Visa, Mastercard, and American Express for secure card payments.
Apple Pay is available for fast and seamless checkout, particularly for mobile purchases. Klarna is also offered on selected items, subject to approval and value limits.
All payments are processed securely in British Pounds GBP through trusted payment providers. Prices shown are final, with shipping costs calculated at checkout.
For high value purchases, bank transfer may be available by request. Our team is happy to assist prior to purchase.
Please note that pre loved items are sold under the UK VAT Margin Scheme. VAT is not itemised or reclaimable on invoices.
Orders may be cancelled within 24 hours of purchase, provided the item has not yet been shipped.
If you need to request a cancellation, please contact our team as soon as possible at info@bunboo.com. Once an order has been dispatched, cancellation is no longer possible.
No. You can place an order with Bunboo without creating an account.
However, we recommend setting up an account to track your orders, manage your details, and enjoy a smoother experience when purchasing luxury items in the future.
Creating an account allows us to support you more personally, especially for high value purchases and ongoing client care.
We kindly request that customers ensure all shipping details are correct at the time of purchase.
Orders are usually processed within 3 to 4 business days after payment confirmation. If your order has not yet been prepared or dispatched, please contact us as soon as possible at info@bunboo.com and we will do our best to assist.
Once an order has been prepared or shipped, we are unable to change the delivery address.
Bunboo cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Yes. Bunboo offers international delivery for selected destinations.
We are based in London and primarily ship within the United Kingdom. International shipping is available on request and depends on the item, destination, and courier availability.
Before placing an international order, we recommend contacting our team at info@bunboo.com to confirm delivery eligibility, shipping costs, and estimated timelines.
Please note that international customers are responsible for any customs duties, VAT, or import taxes required by local authorities. These charges are not included in the purchase price.
Yes. You may collect your online order in person from our London boutique at 18 Woodstock Street, W1C 2AL, by appointment.
Please bring your order confirmation email and a valid photo ID when collecting your purchase. For security reasons, orders are released only to the named purchaser. Collection by friends, family members, or third-party couriers is not permitted.
In-store collection is currently available for UK-based orders only.
If you have exceptional circumstances or require alternative arrangements, please contact our team in advance at info@bunboo.com and we will be happy to advise where possible.
Orders are prepared within 3 to 4 business days following payment confirmation.
Once dispatched from our London boutique, delivery typically takes:
• 2 to 5 business days within the United Kingdom
• 7 to 14 business days for international destinations
Delivery times may vary due to customs processing, courier delays, or external factors beyond our control. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Yes. You may request a return within 3 calendar days of receiving your order.
Items must remain unused, unworn, and in their original condition, with all tags, packaging, and accompanying accessories intact. This includes dust bags, boxes, and documentation where applicable.
To request a return, please email info@bunboo.com within the return window, using the subject line
“Return Request, Your Full Name, Order ID”.
Returns must be approved by our team before being sent back. Any items returned without prior authorisation will not be accepted.
Due to the nature of luxury and pre loved items, all returns are subject to inspection upon receipt.
Once your return request has been approved, our team will provide clear instructions on how to return your item to our London boutique.
Approved returns must be shipped within 7 business days of confirmation. Items should be securely packaged to protect their condition during transit.
To request a return, please email info@bunboo.com with your order number and item details within the stated return window.
Return shipping costs are the responsibility of the customer. If Bunboo arranges the return on your behalf, the shipping cost will be deducted from your refund.
All returned items are inspected upon arrival before any refund is processed.
No. Due to the nature of luxury and pre-loved goods, certain items are not eligible for return.
The following are strictly non-returnable:
• In-store purchases
• Sale or promotional items
• Gift cards
• Any item showing signs of wear, use, or alteration
Eligibility for return is always stated clearly on the product page. We recommend reviewing the item description carefully before placing your order.
All approved returns are subject to inspection upon receipt. Any item that does not meet our return conditions will not be accepted.
Return shipping costs are the responsibility of the customer.
If you choose to arrange your own return, you are responsible for selecting a secure and fully insured courier. We strongly recommend using a tracked and insured service suitable for high value items.
If Bunboo arranges the return shipment on your behalf, the cost of return shipping will be deducted from your refund.
Refunds are processed only after the returned item has passed our quality and authenticity inspection.
Once approved, the refund will be issued to the original payment method used at checkout. Please allow up to 14 business days from the date we receive your return for the funds to appear in your account.
Processing times may vary depending on your bank or payment provider.
If you have any questions regarding a refund, our team is available at info@bunboo.com.
At this time, Bunboo does not offer exchanges.
Each item we sell is unique, particularly for pre-loved and consignment pieces. If you would like to purchase a different item, please submit a return request in line with our returns policy and place a new order once your refund has been processed.
This approach allows us to maintain accuracy, fairness, and availability across our inventory.
If your item arrives damaged, defective, or not as described, contact us within 48 hours of receipt at info@bunboo.com.
In your email, include your order number, a brief description of the issue, and clear photographs of the item and its packaging. This allows us to review the matter promptly and accurately.
Once reviewed, our team will advise on the appropriate next steps, which may include a repair, replacement where possible, or a refund.
Items returned without prior approval cannot be accepted.
You can contact our team by email at info@bunboo.com.
For direct assistance, you may also reach us by phone or WhatsApp on +44 7873 612340. This is suitable for quick questions, high value purchases, and appointment related enquiries.
We aim to respond to all messages within 1 to 2 business days.
You are also welcome to visit our London boutique by appointment at:
18 Woodstock Street
W1C 2AL
United Kingdom
If you have questions about luxury consignment, authentication, or a specific order, our team is happy to assist with care and discretion.
Consignment questions
Bunboo London specialises in authentic luxury pieces from a highly curated selection of prestige brands. We currently accept Hermès, Chanel, Rolex, Van Cleef & Arpels, Cartier, Patek Philippe, Dior and more.
We welcome handbags, fine jewellery, watches, small leather goods, and selected accessories, provided they are in excellent or very good pre owned condition. Brand new items are also considered where applicable.
Every item is carefully reviewed and authenticated by our in house team before being accepted for consignment. This ensures each piece meets our quality standards and maintains the trust our clients expect when consigning or purchasing luxury items in Mayfair and Central London.
Consigning with Bunboo London is designed to be clear, secure, and discreet. Our process is built for clients consigning luxury items in Mayfair and Central London.
- Submit your inquiry. Share your item details and clear photos through our online Consignment Portal or by emailing info@bunboo.com. Our curation team reviews every submission and provides an initial valuation within 48 hours.
- Send your item. Once you accept the quotation, you can ship your item to our London boutique at 18 Woodstock Street, W1C 2AL. Items must be sent within 7 business days with tracked delivery. If Bunboo London arranges shipping, the cost is deducted from the final payout.
- Authenticate and list. Each item undergoes dual authentication. This includes AI verification via Entrupy and in house inspection by Bunboo London specialists. Approved items are listed on our website and selected partner channels within 3 to 5 business days.
- Receive your payout. After your item sells and the buyer return period has passed, your payout is issued within 3 to 5 business days by bank transfer, with a digital invoice provided.
Bunboo London uses a transparent consignment commission structure based on client relationship.
For new clients, our commission is 10% plus VAT. This results in a total deduction of 12% from the final selling price.
For returning clients, the commission is 20% plus VAT. This results in a total deduction of 22% from the final selling price.
Commission covers professional valuation, authentication, photography, marketing, secure handling, and sales through our Mayfair boutique and online channels.
All commission terms are confirmed before listing. There are no hidden fees. Your payout is calculated clearly based on the agreed rate.
Your payout is issued within 3 to 5 business days after the buyer return period has passed. This ensures the sale is fully completed and secure.
All payouts from Bunboo London are made in GBP via bank transfer. An electronic invoice is issued within one business day of payment for your records.
We prioritise fast and reliable payouts for consignors in London and internationally. Payment timelines are clearly communicated, and you are kept informed throughout the process.
Your payout from Bunboo London reflects the final net amount after agreed deductions. All fees are transparent and confirmed before your item is listed.
The following may be deducted from the final selling price:
• Consignment commission, based on whether you are a new or returning client, inclusive of VAT.
• Payment processing or platform transaction fees related to the sale.
• Shipping or handling costs, only if arranged by Bunboo London on your behalf.
All deductions are clearly itemised in your final payout statement. There are no hidden charges, and you will always know the exact breakdown before receiving payment.
Every item consigned with Bunboo London goes through a strict multi step authentication process. This ensures accuracy, consistency, and trust for both sellers and buyers.
Authentication includes:
• Advanced AI verification using Entrupy technology to analyse materials, patterns, and construction.
• In house expert review by Bunboo London specialists, who assess brand specific details, craftsmanship, serial elements, and overall integrity.
This process is applied to all luxury items, including Hermès, Chanel, Rolex, Cartier, Van Cleef and Arpels, Patek Philippe, and Dior.
Only items that pass authentication are approved for sale through our Mayfair boutique and online platform. Items that do not meet our standards are declined and returned. Authentication decisions are final to protect the integrity of our marketplace.
The standard consignment period with Bunboo London is 180 days from the date your item is first listed for sale.
During this time, Bunboo London holds exclusive rights to present, market, and sell the item through our Mayfair boutique, website, and selected partner channels. This exclusivity allows us to control pricing, presentation, and buyer quality to maximise the chance of a successful sale.
We actively monitor performance throughout the listing period and may recommend pricing or positioning adjustments where appropriate.
When the 180-day consignment period ends, Bunboo will contact you to decide whether to:
a. Extend the consignment term;
b. Adjust the price; or
c. Arrange a return of your item.
If you do not respond within 3 business days, Bunboo may proceed at its discretion - continuing the listing, adjusting the price, or returning the item.
Once the consignment agreement is signed, items cannot be withdrawn or recalled during the 180 day consignment period.
Exceptions may be considered only in exceptional circumstances and require written approval from Bunboo London. This policy reflects the resources invested in authentication, photography, marketing, pricing strategy, and client outreach.
If a withdrawal is approved, an administrative fee applies:
• £50 per item for non Hermès items.
• £200 per item for Hermès items.
These fees cover processing, handling, and administrative costs. All terms are confirmed clearly as part of the consignment agreement.
Items consigned with Bunboo London are handled with the highest level of care and security.
While items are in our possession, they are stored and managed according to strict internal handling and safety protocols within our Mayfair location. Insurance coverage is assessed based on item category, value, and storage method and is confirmed during the consignment process.
Bunboo London primarily accepts UK based consignments through our Mayfair boutique.
International consignments may be considered on a case by case basis, depending on the item, brand, value, and condition. Additional verification, shipping, and customs requirements apply.
If you are based outside the UK and wish to consign with Bunboo London, please contact info@bunboo.com with details and clear images of your item. Our team will advise whether we can proceed and outline the next steps clearly.
Authentication Questions
Bunboo London uses Entrupy AI authentication technology for eligible luxury handbags. This applies to handbags consigned with us and to paid authentication services where applicable.
Entrupy analyses materials, stitching, patterns, and construction using a proprietary AI database. Every Entrupy result is then reviewed and verified by our in store experts to ensure consistency and accuracy.
Other product categories, including fine jewellery, watches, shoes, and accessories, are authenticated through detailed expert assessment only. These items are evaluated using brand specific criteria, craftsmanship analysis, serial and hallmark checks, and condition review.
This combined approach allows Bunboo London to offer reliable luxury authentication in Mayfair, tailored to each category rather than a one size approach.
Entrupy certificates are available for handbags that have been authenticated by Bunboo London using Entrupy AI and in store expert review.
Certificates can be requested by consignors whose handbags have successfully passed both stages of authentication through Bunboo London. Requests must be made within 3 to 5 business days after verification is completed.
Entrupy certificates cannot be issued for items that were not authenticated through Bunboo London or for items purchased or verified elsewhere. This policy ensures accuracy and protects the integrity of our authentication process.
Yes. Bunboo London offers standalone authentication services for luxury handbags and selected accessories, including items not purchased from us.
Each item is authenticated using Entrupy AI technology where applicable, followed by in store expert inspection to ensure accuracy and consistency. The same standards are applied as for consigned items.
Authentication fees are as follows.
• £50 per non Hermès item.
• £200 per Hermès item.
To request this service, please email info@bunboo.com with the subject line:
AUTHENTICATION ONLY REQUEST
Include the brand, model, your full name, and clear photos of the item. Supporting documents may also be included if available. Our team will confirm eligibility and next steps before proceeding.
